Building Trust Into the Business: Cybersecurity, AI & Leadership with Darren Gallop

What makes customers trust an organization, and what happens when that trust is lost?

In this episode of CCN Conversations, Francois Guay sits down with Darren Gallop, CEO and Co-Founder of Carbide and author of Built to Trust, to explore why trust should be treated as a business asset.

Darren introduces the idea of "trust capital," built through consistently delivering on promises and meeting customer expectations. But trust goes much deeper than reputation. Cybersecurity, privacy, AI governance, product quality and leadership decisions all contribute to whether customers believe an organization will do what it says it will do.

The conversation explores why cybersecurity cannot simply be delegated to IT, why leadership involvement can determine whether security and privacy programs succeed, and why organizations need to build these considerations into strategy rather than bolt them on afterward.

Darren and Francois also discuss the pressure organizations face to adopt AI, the importance of starting with purpose and strategy before governance, and why businesses need to balance innovation with thoughtful risk-taking.

For founders, Darren shares lessons from his own entrepreneurial experience, including the long-term cost of treating cybersecurity as an afterthought and why even early-stage companies benefit from thinking about security incrementally as they grow.

Ultimately, the conversation comes back to people. As AI becomes more embedded in business, Darren believes trust will continue to depend on the humans behind the technology.

Listen now and join the conversation.